- The purchaser has read and understood the return policy before purchasing on www.cristaspices.com or wishing to return a product purchased.
- The Company has a 24 hour replace policy from the date of delivery of the product subject to the following:
- The Company receives the product unopened and should not have been used by the purchaser.
- The Company receives the original invoice along with the product.
- The Company reserves the right to reject any return request if the product package is opened or the product looks used.
- The Company’s decision in this regard shall be final and binding upon the purchaser.
- The Company only has a replace policy and under no circumstances shall the purchaser ask for refund of their monies.
- Orders made using any coupon code cannot be exchanged under any circumstances.
- In the following event, the Company shall replace a brand new product at no additional cost to the purchaser provided the following is brought to the notice of the Company by dropping an email to the Company on info@cristaspices.com, with the purchaser order ID within 24 hours from the date of delivery of the product:
- That the product received by the purchaser is in damaged condition or;
- That the product date has passed its expiry date.
- The Company shall replace the defected product with a brand new product as stated above, only upon receiving the original product along with original invoice from the purchaser within 24 hours from the date of intimation.
- This Return Policy shall be co terminus and co extensive with the terms and conditions for online transactions.
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